Guest experience in hotels is becoming more and more important because it’s not just about ‘staying in a hotel’ but rather stimulating emotions as part of the overall hotel experience (from booking to post-stay). Guest experience is the interaction between the hotel and their guest. It’s a blend of the hotel’s communication, its physical space, the senses it might stimulate, the emotions it evokes; all of which are then measured against the Guest expectations across the memorable moments of contact.
HotelAppz collects all of the guest data which provides valuable information on what the guest has experienced. HotelAppz can be used to make rich, emotional marketing campaigns that will attract attention and convey a very specific message to the guest. The longer you can hold your guest’s attention, the more likely your message will get across.