As the Coronavirus continues to propagate, we are all facing very challenging times and especially all of us in the travel industry. However, we can surmount these difficulties by [...]
Today, less than 25% of all the hotels have a CRM or a loyalty program in place. Hoteliers often say that they don’t have time to [...]
Why it matters, how to do it, and a little CRM&PMS dreamin’... Click HERE to download the white paper Small & medium size hotel chains and small independent hotels [...]
In our first article, we looked at the 35 years old traditional loyalty program that is a point based (earn-burn-redeem concept) and the associated problems that small and medium hotels [...]
Early this August, Google made an upgrade to their Google My Business’s features for hotel listing, by allowing property owners to edit / customize their hotels’ services and amenities in [...]
Sometimes it can be confusing for hoteliers, especially independent hotels / hotel chains, to determine if adopting specialized systems like a CRM, would really add value to their business and [...]
Expedia's Automatic Rate Matching was just rolled out in some selected markets. Has your hotel(s) been affected? What is automatic rate matching? Quoted from the OTA's (Expedia) email to [...]
Hotels are always looking for new ways to loyalize their guests and what has worked in the past is not necessarily going to work in the future. Big chains have [...]
Why is integration seen as a key element for the future of hotel technology? Why are so many people talking about it? And why does HotelAppz always advise our prospects/clients [...]
Today's hoteliers have stopped asking: "Should I use a CRM or not?". The only question that they’re asking now is: "How do I pick the right CRM?" Here are [...]