The Unified Customer Data
Dashboard for Hoteliers:
Dashboard for Hoteliers:
One single integrated platform that manages customer database,
triggers engaging communications and orchestrates targeted marketing initiatives.
The Unified Customer Data Dashboard for Hoteliers:
One single integrated platform that manages customer database, triggers engaging communications and orchestrates targeted marketing initiatives.
A single dashboard that enables Hoteliers to handle all customer data, communications and marketing activities
Data Collection
& Aggregation
& Aggregation
Collect all customer interaction data from multiples channels
Cleanse, dedupe and standardize data across all sources
Create segments based on profile attributes and target clients better
Enrich customer data with first and third-party attributes
Connect directly the integrated customer database to new applications
Strengthen
Client Relationship
Client Relationship
Target different customer segments and provide hyper-personalized messages, enabling 1:1 messaging
Trigger engaging communication to customer in alignment with the brand/property image
Reach out to via clients’ preferred communication channels
Orchestrate easily targeted marketing & communications campaigns
Automate each kind of messages or interactions with customer
Handle requests from clients
More Loyal Customers
Set up a customized end-to-end loyalty program
Promote the loyalty rewards program to clients
Embed the loyalty management in customer care
Leverage the effectiveness of loyalty initiatives
A single dashboard that enables Hoteliers to handle all customer data, communications and marketing activities
Data Collection
& Aggregation
& Aggregation
Collect all customer interaction data from multiples channels
Cleanse, dedupe and standardize data across all sources
Create segments based on profile attributes and target clients better
Enrich customer data with first and third-party attributes
Connect directly the integrated customer database to new applications
Strengthen
Client Relationship
Client Relationship
Target different customer segments and provide hyper-personalized messages, enabling 1:1 messaging
Trigger engaging communication to customer in alignment with the brand/property image
Reach out to via clients’ preferred communication channels
Orchestrate easily targeted marketing & communications campaigns
Automate each kind of messages or interactions with customer
Handle requests from clients
More Loyal Customers
Set up a customized end-to-end loyalty program
Promote the loyalty rewards program to clients
Embed the loyalty management in customer care
Leverage the effectiveness of loyalty initiatives
Please select from the 2 best-in-class offers:
Please select from the 2 best-in-class offers:
Pro
Starting from just
99€
/ month (annual billing)
Property up to 70 rooms/units
€ 1,20 per additional room/unit
One-time setup fee: € 950.-
Data Collection & Aggregation
Strengthen Customer Relationship
More Loyal Customers
Pro Loyalty
Benefit from a greater marketing return on investment (mROI)!
Starting from just
149€
/ month (annual billing)
Property up to 70 rooms/units
€ 1,90 per additional room/unit
One-time setup fee: € 1400.-
Data Collection & Aggregation
Strengthen Customer Relationship
More Loyal Customers
Have a question about our Customer Data Platform ? We’re here for you ! Get in touch
Please select from the 2 best-in-class offers:
Please select from the 2 best-in-class offers:
Pro
Starting from just
99€
/ month (annual billing)
Property up to 70 rooms/units
€ 1,20 per additional room/unit
One-time setup fee: € 950.-
Data Collection & Aggregation
Strengthen Customer Relationship
More Loyal Customers
Pro Loyalty
Benefit from a greater marketing return on investment (mROI)!
Starting from just
149€
/ month (annual billing)
Property up to 70 rooms/units
€ 1,90 per additional room/unit
One-time setup fee: € 1400.-
Data Collection & Aggregation
Strengthen Customer Relationship
More Loyal Customers
Have a question about our Customer Data Platform ? We’re here for you ! Get in touch
Fast & Friendly Setup
1. Connection
to PMS
The property advises its PMS provider to grant Hotelappz the permission to connect to.
Hotelappz D-Team is handling setup & configuration when connecting to PMS.
2. Data load
and retrieval of Customer’s data & bookings
Once plugged in, Hotelappz collect & retrieve historical customer data and bookings.
This connection also enables the continuous update of Hotelappz database.
3. Custom
messages & end-to-end loyalty
The property will be able to produce/send custom-built templates with its visual identity, script and content.
The property sets up its loyalty scheme: rewards points and tiers chart, program benefits and tier-status levels (Silver, Gold, Platinum…)
Fast & Friendly Setup
1. Connection
to PMS
The property advises its PMS provider to grant Hotelappz the permission to connect to.
Hotelappz D-Team is handling setup & configuration when connecting to PMS.
2. Data load
and retrieval of Customer’s data & bookings
Once plugged in, Hotelappz collect & retrieve historical customer data and bookings.
This connection also enables the continuous update of Hotelappz database.
3. Custom
messages & end-to-end loyalty
The property will be able to produce/send custom-built templates with its visual identity, script and content.
The property sets up its loyalty scheme: rewards points and tiers chart, program benefits and tier-status levels (Silver, Gold, Platinum…)
When working as Marketing Director at a hotel chain, I wish I could rely on a product such as Hotelappz. I had to wrestle regularly with customer database files: data extraction from PMS, from LaFourchette, from website… Three full-time employees were dedicated to retrieve our customer database and trigger email campaigns. With HotelAppz, 80% of those tasks would be automated and the hotelier could then use his/her customer database at any given time.
News
A ‘CRM check-up’ for hoteliers
Sometimes it can be confusing for hoteliers, especially independent hotels / hotel chains, to determine if adopting specialized systems like a CRM, would really add value to their business and [...]
“Automatic Rate Matching” – Expedia’s latest move in the pricing battle & should hotels fight?
Expedia's Automatic Rate Matching was just rolled out in some selected markets. Has your hotel(s) been affected? What is automatic rate matching? Quoted from the OTA's (Expedia) email to [...]
Rethinking Loyalty. A paradigm shift in the making. (Part 1)
Hotels are always looking for new ways to loyalize their guests and what has worked in the past is not necessarily going to work in the future. Big chains have [...]
